DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information. They have the knowledge and data to provide every customer with a maximized transportation solution.
DHL Same Day Customer Service features include:
- Customer Service Representatives that speak more than 10 languages
- An ASA (average seconds to answer) of 12 seconds, with an average call length of less than 3 minutes
- One-call resolution
- A single contact for all your shipping and service needs
- Order placement by phone, fax, mail and online
To contact DHL Same Day Customer Service, call 1-800-DHL-ASAP (1-800-345-2727)
or e-mail Same Day_Info@dhl.com.
What DHL Same Day customers say:
ACS Expedited Solutions: A Competitive Advantage
“We have been pleased with DHL Same Day’s performance and consider them to be a valued provider, transporting our daily packages and securing their year-round delivery. In today’s competitive business climate, they’ve helped TripPak remain—and continue to be—the industry standard for document delivery and workflow solutions in the transportation industry.”
—Kelley Walkup, Vice President and General Manager, ACS Expedited Solutions
Delta Air Lines, Inc.: Maximizing Turn Times
“Thank you for the excellent support we have received on our project in Hong Kong…Part of our success on our turn time is a result of your assisting us to provide critical material in a maximum of 36 hours or less. None of our standard providers could come close in the initial phases of the operation. DHL Same Day certainly sets the bar for performance.”
—Daran Paden, Manager, Logistics/Transportation & Tool Rooms
